Privacy Policy

Last updated: September 21, 2026

This Privacy Policy explains how Shah Auto Industries, operating as Visual Factory / SI Systems ("we", "us", "our"), collects, uses, discloses, and protects information when you visit our website, use our products (including iot:connect, vii:Dashboard, vii:IoT, vii:qcTerminal, vii:WorkOrder / vii:WorkStation), or communicate with us through WhatsApp Business messaging and other channels.

1. Who We Are

Visual Factory / SI Systems is a technology firm based in India that builds IIoT, dashboard, and factory-intelligence solutions for businesses.
Registered office: Shah Auto Industries, Plot No. E26-29, MIDC, Satpur, Nashik, Maharashtra, India — 422 007.

2. WhatsApp Business Messaging

We use WhatsApp Business to communicate with customers, prospects, and job applicants — for example to respond to enquiries, share product information, provide customer support, send order or service updates, and follow up on job applications.

• We only message you on WhatsApp if you have initiated contact with us, opted in via our website or a form, or otherwise provided your WhatsApp number for this purpose.
• Messages you send us on WhatsApp (including your phone number, name, profile information, message content, and any files or attachments you share) are received and processed via Meta's WhatsApp Business Platform.
• WhatsApp messaging is also subject to WhatsApp's own Privacy Policy and Terms of Service, since Meta Platforms, Inc. processes the underlying transmission of your messages.
• You can stop receiving messages from us at any time by sending "STOP" or simply telling us to stop, or by blocking/reporting our business number within WhatsApp.
• We do not use your WhatsApp data for automated decision-making or for purposes unrelated to your enquiry, our services, or communications you have consented to.

3. Information We Collect

• Contact details you provide: name, phone number, email address, company name, and any message content shared via our website forms, email, phone, or WhatsApp.
• Technical data when you browse our website: IP address, browser type, pages visited, and similar analytics data.
• Application data if you apply for a role via our Careers page, including resume/CV and related details.

4. How We Use Your Information

• To respond to enquiries and provide requested information or quotes.
• To deliver, operate, and support our products and services.
• To send service updates, support responses, and (where consented) product or company updates.
• To evaluate job applications.
• To improve our website and offerings, and to comply with legal obligations.

5. Sharing of Information

We do not sell your personal information. We may share information with:

• Meta Platforms, Inc., to the extent necessary to deliver messages through WhatsApp Business Platform.
• Service providers who support our IT infrastructure, hosting, and communications, under confidentiality obligations.
• Authorities, where required by applicable law.

6. Data Retention

We retain personal information only as long as necessary to fulfil the purposes described in this policy, respond to your enquiries, meet legal or contractual obligations, or as required by WhatsApp/Meta's own retention rules for message data.

7. Data Security

We apply reasonable technical and organizational measures to protect the information we hold from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

• You may request access to, correction of, or deletion of your personal information held by us by contacting us using the details below.
• You may opt out of WhatsApp or email communications at any time.
• You may withdraw consent previously given, subject to legal or contractual restrictions.

9. Children's Privacy

Our website and communications are intended for business use and are not directed at children. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website or WhatsApp channel after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: sisystems.adm@gmail.com
• Address: Shah Auto Industries, Plot No. E26-29, MIDC, Satpur, Nashik, Maharashtra, India — 422 007

See also our Terms of Service and Data Deletion instructions.